Returns & Warranty

Warranty

Every incubator ships with a manufacturer warranty against faults in materials and workmanship. Thermostats, trays, motors and probes are available as spare parts, so a single failed component rarely means a new machine. Keep your order number as proof of purchase.

Dead-on-arrival & wrong items

If your machine arrives faulty, damaged, or you received the wrong item, contact us within 48 hoursof delivery with your order number and a photo or short video. We'll arrange a replacement or repair at no cost to you.

Returns

Unused products in their original, undamaged packaging can be returned within 7 days of delivery. To keep things fair:

• The item must be unused, complete, and in resalable condition.
• Return shipping for change-of-mind returns is the customer's responsibility; we cover it for faulty or wrong items.
• Consumables and hygiene-sensitive parts that have been opened or used can't be returned.

Refunds

Once we receive and inspect a returned item, refunds are issued to your original payment method — by bank transfer for advance payments, or as agreed for Cash on Delivery orders. Refunds are usually processed within 3–7 working days of the return being approved.

How to start a return

Email info@eggspertsolutions.comwith your order number and reason. We'll confirm the steps and, where applicable, arrange collection.